Refund policy
At DreamAura42, customer satisfaction is important to us. We understand that occasionally a purchase may not be right for you. For this reason, we offer eligible customers a 30-day free return and refund policy.
This policy explains the requirements, procedures, and conditions applicable to returns, refunds, damaged products, incorrect products, and order-related concerns.
1. 30-Day Return Period
Eligible products may be returned within 30 days of delivery.
The 30-day return period begins on the date the order is recorded as delivered to the shipping address provided during checkout.
To initiate a return, contact:
support@DreamAura42.store
Please include your order number and the reason for the return.
2. Free Returns
Eligible returns initiated within the applicable 30-day period are offered free of charge.
Customers should contact our support team before sending a product back. We will provide applicable return instructions.
Please do not send merchandise to an address without first receiving return instructions from our customer service team.
3. Return Eligibility
Unless otherwise communicated by our customer support team, returned products should be in substantially the same condition in which they were received.
Products should include the pieces, components, and accessories originally supplied with the order.
We reserve the right to review returned merchandise before approving a refund where necessary.
Products that have been materially damaged after delivery through misuse, improper handling, unauthorized alteration, or circumstances unrelated to an original product issue may not qualify for a full refund.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection law.
4. Damaged or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or materially different from the item ordered, contact us as soon as reasonably possible at:
support@DreamAura42.store
Please provide your order number, a description of the issue, and photographs where reasonably necessary to help us evaluate the problem.
Our team will review the request and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement, return, refund, or another appropriate remedy.
5. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Although we may process an approved refund promptly, your bank, credit card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.
We do not control processing times imposed by third-party financial institutions.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or shipping.
If an order can no longer be canceled, you may request an eligible return after delivery in accordance with this policy.
7. Exchanges
Where available, exchanges may be handled through our customer support team.
Depending on inventory and the circumstances of the request, we may recommend returning the original product for a refund and placing a separate order for the preferred item.
8. Missing Items
If your package arrives but an ordered item or component appears to be missing, contact our support team.
Please provide your order number and details regarding the missing item.
We may request photographs of the package and contents where reasonably necessary to investigate the issue.
9. Return Abuse
We reserve the right to investigate patterns of fraudulent, abusive, or excessive return activity.
This provision is intended to protect our customers and business against fraud and does not affect legitimate consumer rights.
10. Contact
For questions concerning returns or refunds:
DreamAura42
1239 Underwood St NW
Washington, DC, United States
Email: support@DreamAura42.store
Phone: (202) 422-8126